There are 2 ways you can return your order, using Free Happy Returns or Returning via Mail. We charge a low Returns Label fee of $5.95 which is automatically deducted from the amount owed to you for the return of your order.
Returning via Happy Returns
1. Start your return by visiting the Happy Returns website here.
2. Enter your Order Number and Zip Code and click Start your return.
3. Select your items, and confirm your return.
4. You will receive an email with a QR code.
5. Take your items, along with your QR Code to your nearest Happy Returns location, no boxes needed!
6. Your refund is initiated immediately and you will be emailed an email confirmation on the spot.
Click here to find your closest Returns Bar.
Returning via Mail
1. Click here to go to our easy Returns Centre and lodge your returns request.
2. Input your order number and the email address you used to make your purchase.
3. Select the items and the reason you wish to return them.
4. Once confirmed you will receive an email with your packing slip and label.
5. Pack your returns up in suitable packaging with your packing slip included, affix the label to your parcel.
6. Once your return has been received and approved, you will receive a credit memo notice via email that your return is completed. Your refund will be processed within 3-5 business days of reaching our warehouse.
Before sending your items please make sure they meet our Returns Policy! For more information on our policy please click here.