If you are not entirely happy with your online purchase, you are welcome to return your items to us using our easy Returns Center or taking your items to a Happy Returns location. Our Return Shipping Fee for domestic US locations is $7.95 for US customers. This fee is deducted from the amount issued to you upon receipt of goods.
To be eligible for a refund, your order will need to meet the below:
- Be returned within 30 days of the date of purchase
- Items must be in new and original condition as purchased, with all labels/tags attached
- Tax Invoice and/or returns packing slip must be included with your return as proof of purchase
Merchandise that does not meet the above-stated conditions for return will not be refunded. Avenue will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send your item back to you.
Final Sale Returns: Refunds & Exchanges are not available on items $16.99 & under and are labelled “Final Sale”. Where items are faulty or have been wrongly described, please contact our Customer Experience Team for assistance.
Take a further 50% off sale promotion: Styles purchased in our 'Take a further 50% Off Sale' promotion cannot be exchanged or returned unless faulty.
Avenue reserves the right to refuse a return and to make changes to this Returns Policy.